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Accenture and Oracle to co-develop tech solutions for social service agencies |
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Management consulting, technology services and outsourcing company Accenture and business software company Oracle have agreed to jointly develop integrated software packages to address the growing needs of social service agencies around the world for cost-effective technology solutions to handle rising workloads while providing enhanced oversight capabilities and supporting outcome-focused program delivery. “Public agencies are looking for technology solutions that can lower costs while increasing their ability to handle rising workloads to deliver better and more effective services for the citizens they serve,” said David McCurley, Accenture’s global managing director for human services. He said Accenture's joint effort with Oracle is directed towards addressing the rapidly rising public agency interest in commercial-off-the-shelf solutions as an alternative to more expensive custom-built software. “This collaboration has resulted in our development agreement and the introduction of a new solution for child welfare case management.” The Accenture Case Management Solution for Child Welfare on Oracle is designed to meet the specific requirements of child welfare agencies. It is based in part on Oracle’s Siebel CRM Public Sector Case Management commercial-off-the-shelf (COTS) product, Oracle’s Policy Automation rules engine and draws from Accenture’s experience in developing child welfare solutions. It is expected to provide a foundation and structure for next-generation child welfare services in a manner consistent with the Accenture Public Service Platform. Oracle plans to develop a Social Services Foundation Pack while Accenture plans to develop Oracle Application Integration Architecture Process Integration Packs to address disbursement and collections requirements. The project is expected to integrate Oracle’s Siebel Case Management with Oracle’s PeopleSoft Enterprise Financials systems for disbursements and embed Oracle Policy Automation for policy-based determination of eligibility. Benefits enabled by the social services collaboration include support for workload management and caseworker effectiveness, improved client services and collaboration and enhanced oversight and outcome-focused program delivery. Kevin Curry, Application Sales Group vice president, Oracle Public Sector said through both company's collective social services experience, they can “raise the bar for transformed service delivery across child welfare organizations and other social services agencies that no longer appreciate the costly maintenance and difficult upgrade paths of custom built solutions.” |
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