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Gartner lists four job roles to keep IT departments effective |
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IT research and advisory firm Gartner, Inc. has come up with four information-management roles that IT departments need to establish and recruit from outside the IT team that has potentially far reaching implications for both IT and business. Gartner thinks that by the end of 2010, 40 percent of people who report into IT in either a matrix-ed fashion or directly will have substantial business and non-IT experience. “Over the next two years, business demand for IT-driven growth and innovation will outstrip the supply of qualified people to fulfill job roles and as result traditional IT tasks are moving outside the IT department,” said Debra Logan, vice president and distinguished analyst at Gartner. “The future of IT lies outside the IT department. Increasingly CIOs are coming from “the business” and “users” are taking control of their own information delivery infrastructure.” Gartner says organizations need people with different skills from the ones they were originally hired for, and that these are not IT people as organizations know them. Consequently, staying relevant in this new environment needs a new way of thinking about organizational models and staffing in IT projects, and the four job roles that IT will need to support within the business or within IT are: Legal and IT Hybrids Gartner says that 20 percent of Global 2000 companies will add the role of litigation support manager by 2010, up from less than five percent in 2005. Legal and IT hybrid roles will create policies and schedules, help design and execute discovery exercises for regulators, and mediate between legal and IT departments. Organizations can fulfill the role by retraining security professionals in law or giving legal professionals some IT training. Digital Archivists Digital archivists will be required to appraise, arrange and preserve digital records for legal and regulatory purposes. Gartner expects around 15 percent of companies to add a digital-archivist role by 2012 compared with fewer than 1 percent in 2009. Suitable candidates, Gartner says, can be found in library and information science (LIS) schools or existing employees nearing the end of their careers, since managing vast quantities of records require specialist expertise to access, appraise and preserve them. Business Information Managers Twenty percent of business managers rated the information that they get from IT as poor, according Gartner's Business Pulse survey conducted from June through August 2009. There will be an increasing trend to combine business and information management expertise in a single role, carried out by a single person, rather than a “business and IT partnership” with two people, two hierarchies and two sets of reporting relationships. Gartner says that one such company that is already taking this approach has achieved all its objectives including a cost reduction for the department of 10 percent in the first year. Gartner expects 20 percent of companies to employ business information managers by 2013, compared with five percent in 2009. Enterprise Information Architects Within IT itself, enterprise information architects will be required to create taxonomies, document templates and data models. Gartner observed several additional roles within the title of information architect, which has developed to include a mix of skills to enable both structured and unstructured content to be managed effectively. In some cases, the same person may fill more than one information architecture role, such as business-level information architect, data-integration architect, application-oriented information architect and content-oriented information architect. All these roles focus on adding structure and context to data so that the data can be leveraged to increase its value and maximise efficiency and reuse. |
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