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SOFTWARE INDUSTRY NEWS |
Software AG acquires itCampus |
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Software AG has acquired itCampus, including its subsidiary based in Derby, the UK, after initially buying a 51% stake in April 2009. The company said the acquisition would strengthen the position of itCampus in the UK and major European markets by integrating product development in Software AG’s global R&D network, providing the next generation of outbound call center technologies.  The first jointly developed technology, webMethods Communicate, directly linking call centers with automated business processes significantly enhancing customer service levels, is already available. The new communication layer, enables organizations to incorporate requests made by phone, SMS or e-mail into their automated business process chain, as well as automating voice applications and phone conferences. Changes to service requests can be immediately and automatically relayed to customers and their responses also automatically processed. Software AG is also looking to invest some of its financial strength will itCampus, the company said in a statement. |
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